Refund, Return & Exchange Policy

Last updated: 18 Oct 2026

Uniform Cart manufactures uniforms for corporate, industrial, healthcare, delivery and other commercial users. Most of our orders are made to your size, specification, fabric, colour or logo. This policy explains how returns, exchanges, cancellations and refunds work for such orders. By placing an order with us, you agree to this policy.

1. Made-to-Order and Customised Products

Products that are stitched, sized, embroidered, printed or otherwise customised to your requirement (including custom logos, names, colours, fabrics and bulk orders) are made specially for you. For this reason, they are not eligible for return, exchange or refund simply because of a change of mind, a change in requirement, or an ordering error on the customer’s side (for example, wrong sizes or quantities supplied by the customer), except as stated in Section 3.

2. Ready Stock Products

Standard, non-customised products supplied from ready stock may be considered for exchange if they are unused, unwashed, undamaged, with original tags and packaging intact, and the request is raised within 7 days of delivery. Approval is subject to stock availability and inspection by our team.

3. Defective, Damaged, Short or Incorrect Items

We will repair, replace or, where replacement is not possible, refund (in full or in part, as appropriate) in these cases:

• The product has a manufacturing defect (for example, stitching faults, fabric defects or print/embroidery errors that do not match the approved sample or specification).
• The product was damaged in transit.
• The quantity delivered is less than the quantity ordered and invoiced.
• The product delivered is different from the confirmed order (style, size, colour or specification).

Reporting time: You must report any visible defect, shortage or incorrect item within 7 days of delivery. Claims reported after this period may not be accepted.

Not covered: normal wear and tear, damage after delivery, improper washing or use, alterations made by anyone other than us, minor shade or size variations that are within normal manufacturing tolerance, and differences between on-screen colours and the actual fabric.

4. How to Raise a Claim

1. Email us at sales@uniform-cart.com within the reporting period.
2. Include your order number or invoice number, your name and contact number, and a clear description of the issue.
3. Attach clear photos or a short video showing the product, the defect, and the outer packaging and shipping label (for transit damage or shortage).
4. Keep the products and packaging unused and available for inspection until we confirm the next step.

Our team will review your claim and may ask for additional details or ask for the goods to be sent back for inspection. We will tell you the outcome and the next step by email.

5. Returns and Return Shipping

Please do not send any product back without our written approval. Returns sent without approval may not be accepted. Where a return is approved because of our error (defective, damaged, short or incorrect item), we will arrange or bear the reasonable return shipping cost. For any other approved return or exchange, return shipping is borne by the customer.

6. Exchanges

Approved exchanges are made for the same product in the correct size, colour or specification, subject to availability. For customised items, an exchange or re-make is offered only where the issue falls under Section 3. Where an exchange is not possible, we may offer a refund or credit instead.

7. Order Cancellation

• Orders may be cancelled before production starts, by written request to sales@uniform-cart.com, within 24 to 28 Hours of order confirmation.
• Once fabric has been cut, production has begun, or customisation work (such as embroidery or printing) has started, the order cannot be cancelled.
• Advance payment on a cancelled order will be handled as follows: [refunded in full / refunded after deducting sample, design, material and processing costs already incurred / other].

8. Refunds

• Approved refunds are processed to the original mode of payment, or by bank transfer to the account from which payment was received, unless we agree another method in writing.
• Refunds are processed within 7 business days after the claim or return is approved. The time your bank takes to show the amount is outside our control.
• Shipping charges, taxes and other charges are refunded only where the refund is due to our error, and as applicable under law.

9. Bulk and Corporate Orders

Where a written quotation, purchase order or agreement with specific terms has been agreed for a bulk or corporate order, those terms apply together with this policy. If there is any conflict, the agreed written terms for that order will prevail.

10. Changes to This Policy

We may update this policy from time to time. The version published on this page at the time you place your order applies to that order.